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hawk rent a car singapore - singapore airport car rental companies

HAWK offers excellent value for money and the freedom to drive a vehicle without any worries on maintenance, insurance, road tax, etc or to see your destination and everything it has to offer.  To help renters get the most from their car rental experiences, HAWK has put together a list of tips and frequently asked questions and answers.

Reflecting the strengths of the Hawk
The Hawk is an efficient, intelligent bird of very elegant bearing. Likewise, we take pride in efficiently delivering our services in Asia and across the globe, according to the world’s best practices and with a graciousness that reflects our Asian roots.

Mirroring the vision and the sensitivity of this splendid raptor, we have been able to clearly see and be sensitive to our market and clients’ needs. Our business has steadily grown as a results.

HAWK Commitment
Whatever the need. Whatever it takes.
We have been a car rental company for more than a decade. And we have built a reputation on going that extra mile for our clients. This philosophy means we have always looked for additional ways to be of service in the world of transportation.

Whilst making sure we continue developing our core business and taking utmost care of our car rental clients, we have constantly striven to provide more – such as the extension of our services to include fleet management.

We are also developing other areas and doing what it takes to become a total transport solutions provider.
hawk rent a car singapore depot information

Hawk Rent A Car Singapore Rental Terms for travel between 01-Jan-2018 and 31-Dec-2019

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
Please note that the balance is to be paid directly to the supplier on arrival in Singapore Dollars.

Rates Include:
· 7% Government Service Tax
· 24 hours roadside assistance/ Replacement Vehicles
· Unlimited kilometers
· General Insurance Coverage
· Collision Damage Waiver (CDW)
· Malaysia Usage


Rates Exclude:
· Gasoline, Parking/Toll fees/ERP Charges
· Personal Accident Insurance (PAI)
· Repositioning Fee
· Waiting Fee
· Non-Waiverable Excess
· Deliver & Collection (Delivery & Collection are not available for the above
Rates )


Non-Waivable Damage Excess:
· S$1,000 for groups C – C1
· S$1,500 for groups E1
· S$2,000 for group F – F1


Notes:
· Minimum 1 day rental.
· Free sale for group C, C1 & E1 only. No free sale for group F & F1.
· Reservation made strictly by car group only, vehicle make & model is subject to
availability. (Hawk have the right to delete and replace any model of the similar engine
capacity without notice)
• Cancellation Fee before 24 Hours, please refer to Terms & Conditions.
• Vehicles are confirmed by group, make & model is subject to availability.


Optional Charges Items:
· Personal Accident Insurance (PAI)
(PAI is available at US$5 per day for all groups)
· Baby Seat/GPS:
(US$15 per day)
· Additional Driver:
(US$5 per driver/ day)

STANDARD RENTAL QUALIFICATION:
The Hirer must meet the standard car hire rental agreement terms and conditions. Failure to meet the standard terms
and conditions of a rental will result in refusal of rental. The hirer will be bound by the laws governing the Hire of the vehicle and any contravention of local laws; will result in fines by the authorities concerned to the hirer.


VEHICLE MAKE AND MODEL:
Vehicle makes and models are correct at this time of submitting the proposal. The company reserves the right to vary the make and model of the vehicle but will make every effort to honor specific car model requests. Bookings will only
be confirmed by group and not by vehicle type. All vehicles are air-conditioned and fitted with radio/CD player. Cars may be collected at Airport or Hotel in Singapore and may be returned to any Hawk rental station within Singapore.


DISCOUNT:
The rates provided are net. No further discount or deductions will be entertained on these rates under any
circumstances.


EXTENSION OF RENTAL:
Car hire charges billed to the Agent will cover only for the period stated on the agents Reservations
Advice/MCO/Voucher. For any further extension of hire, the prevailing Standard Tariff less 35% discount will apply.
Excess hours are calculated at 1/5
th of the daily applicable rate.


INSURANCE:
All Hawk Vehicles are coverage for third party property damages up to S$5,000,000 and unlimited for third party death or bodily injury. The hirer is obliged to promptly report any accident, theft or vandalism involving the vehicle to a Hawk rental office and / or the nearest police station. A valid police report will be required to allow Hawk’s investigation of such accident. If there is bodily injury, the hirer must report to the Singapore police as soon as possible. For non-injury accident, the hirer is required to fill in a Singapore Accident Statement which can be obtained from Hawk office. Failure to comply with the above may void all liability protection.


COLLISION DAMAGE WAIVER (CDW):
Collision Damage Waiver (CDW) is included in the rental rates.

NON WAIVABLE EXCESS FIRE AND THEFT EXCESS:
Cover for the loss of the vehicle by fire and theft are included together with cover for damages to the vehicles in excess of S$2,500.00 for groups C – C1, S$3,000.00 for groups E1, S$3,500.00 for group F – F1. Missing items and or accessories are not protected by our insurance or Collision Damage Waiver (CDW) and will be the responsibility of the Hirer, i.e. radio cassette, hub caps or any other accessory fitted to vehicle.


NONWAIVABLE EXCESS ACCIDENT DAMAGE EXCESS:
Accident damages to the vehicle, irrespective of the nature of the Accident will incur the client the minimum amount payable for the damage i.e. The Non-Waiverable Excess amount of S$1,000 for groups C – C1, S$1,500 for groups E1, and S$2,000 for group F – F1.


EXCESS HOURS:
The rates are based on a minimum of 24 hours, and should the rental at the time of return, incur excess hours, the extra hours rates will be charged according to the Contract Rates. A grace period of one hour will be accorded to the Hirer.
REPLACEMENT VEHICLES:
HAWK guarantees a replacement vehicle should the need arise, of similar engine capacity from the nearest rental station, within in a period of 1 hour at any Hawk Station and within 2-3 hours if the vehicles is at any of the Cities or Towns where Hawk is present.
REFUELING SERVICE (PETROL/GASOLINE):
A refueling service surcharge will be levied for vehicles returning with less gasoline than when originally rented out, over and above the cost of refueling. All vehicles are rented with a full tank and should be returned with a full tank. Only unleaded gasoline must be used.


RENTAL DEPOSIT:
A deposit of S$500 (five hundred only) is payable to Hawk upon collection of the vehicle. The deposit will be refunded upon return of the vehicle, less any monies due to Hawk.


TAX:
All OPTIONAL ITEMS rentals and MISCELLANEOUS CHARGES are subject to a 7% Government Service Tax.

PERSONAL ACCIDENT:
“PAI” provides Personal Insurance protection up to S$35,000 for the Hirer and S$25,000 shared among three (3) passengers for sedan car and up to 6 passengers for MPV in the event of death as a result of an accident. In addition, only the hirer is covered up to S$5,000 claim on medical reimbursements. “PAI” is available at the rates given ABOVE.
(Protection is only valid for the agreed of Hire as indicated on the rental agreement. An extension of rental of rental must be authorized by Hawk, failing which the “PAI” cover will not be valid.)


DRIVING LICENSE/AGE:
The hirer must be in possession of a valid driving license held for at least one (1) year. An International driving
permit/license is preferred. Minimum qualify age is 23 years old to 70 years old.


BABY SEAT / GPS:
Baby seat, child seat and GPS are available on request and such request must be made at the time of confirming the reservation. Loss or damage to this equipment will incur a penalty of US$200.00.


CANCELLATION / NO SHOW:
Cancellation received less than 48hours before the pick-up date or No Show will incur a cancellation fee of one day rental charge.


VEHICLE USAGE:
Hirer is not permitted to drive the vehicle into Thailand due to prevailing insurance conditions. Driving the vehicle into Peninsular Malaysia is allowed but must first inform Hawk. However, should a vehicle enter Peninsular Malaysia and incur any fines, Hawk reserve the right to charge such fines resulting from any non-compliance of the road transport rules of Peninsular Malaysia will also incur a drop off fee of US$350.00 (subject to 7% GST).


OPERATING HOURS:
Hawk’s station rental operating hours will be from 9am to 6pm Monday to Friday, 9am to 1pm on Saturday. We are closed on Sunday and public holiday. (Vehicles pickup and return are strictly during operating hours. (No pick-up/return of vehicles after operating hours or Sunday and Public Holiday.)

TRAFFIC VIOLATION/SUMMONS:
Should we receive any traffic violations/summons for the vehicle that was rented, HAWK reserves the right to charge the Hirer’s Credit Card for full sum of penalty plus an US$20.00 handling fee.

RESERVATIONS:
All confirmed reservation must have the following detail or the reservation will be rejected;
q Last Name
q First Name
q Driving License No
q Expiry Date
q Customers Residential Address in full
q Tel Contact No
q Email Address
q Date and Time of pick up
q Car category/group
q City of return
q Date of return
q Remarks
q Agents voucher No/ Ref
q Sender’s name/date/city/country


FREE SALE OR AUTOMATIC CONFIRMATION STATUS (ACFM):
The operator in this program is offered a “Free Sale” facility or Automatic Confirmation Status (ACFM), so long as bookings are made 72 hours in advance, except for car groups F & F1.

HAWK RENTAL OFFICES IN SINGAPORE:
q 10 Bukit Batok Crescent, #11-03 The Spire, Singapore 658079 – Country Head Quarters
q 68 Jalan Jurong Kechil, #01-12 Suites @ Bukit Timah, Singapore 596180 – Reservation Centre


CREDIT ARRANGEMENT:
Under the terms of this contract HAWK will only offer a 30 days credit period. Hawk reserves the right to withdraw such credit arrangement, should fail to observe the terms of credit.


TERMINATION OF CONTRACT:
Hawk reserves the right to terminate the Contract, providing the Agent a 14 days’ notice, should the Agent fail to observe any one of the following:
I. Failure to make payments due to Hawk within the agreed credit period.
II. Bringing hawk to disrepute in any manner with the clientele or any foreign party.
Non-observance of the agreed terms and conditions


HAWK KEY CONTACTS:
All enquiries pertaining to the above contract should be addressed to:
1. Mr Muhamad Nasri Bin Abdul Rahim
Operations Manager
Reservations / Customer Service
1. Ms Marline Bayang Daposala
2. Mr Muhamad Nasri Bin Abdul Rahim

Tel: +65 6466 2366
Fax: +65 6463 3112 / +65 6469 0848
Email: sporehawk@hawkrentacar.com.sg; muhd.nasri@hawkrentacar.com.sg
Accounts
1. Ms Jacylin Chong
2. Ms Shirley Wong
Tel: + 65 6469 4468
Fax: +65 6469 0848
Email: accounts@hawkrentacar.com.sg ; accounts1@hawkrentacar.com.sg

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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